Urgent messages

Update: 29 May 2025

Technical issue

The technical issue impacting bulk achievements uploaded between Friday 2 May to Thursday 22 May has now been fully resolved.

Approved Training Organisations (ATO) - Achievements uploaded via the ATO Bulk Achievement route between 2 May to 22 May are now available on the Construction Training Register (CTR). If you experience any further issues or have any queries regarding this, please email ctdservices@citb.co.uk or call us on 0844 994 4047.

Grant - Any short course achievements uploaded via the ATO bulk upload or Employer bulk upload route between 2 May to 22 May, that are eligible for grant payment, will be processed during this weeks’ payment run. Those that have been affected will receive their usual notification paperwork week commencing 2 June 2025. If you experience any further issues or have any queries regarding this, please email levy.grant@citb.co.uk or call us on 0344 994 4455.