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Hire and Rental Desk Operative

The following information for the Hire and Rental Desk Operative course outlines key details such as the modules, dates and booking contact details.


Module name

Day off job training

NVQ Induction; SAP Induction; Introduction to ERR; Generic Health and Safety to include Fire Extinguisher, First Aid, Manual Handling plus PAT testing


Tool Hire Product Training 


Hammers, Breakers and Drills 


Diamond Cutting and Drilling 


Cutting, Grinding and Abrasive Wheels   
Concrete  Equipment, Sanders, Planers   
Cleaning and Decorating Equipment  
Soft Skills 4
Customer Care; Roles and Responsibilities   


Personal Presentation; Phone Techniques; Product Advice and Legal  
Tool Hire Product Training 5
Heating, Drying and Air Conditioning plus LPG   
Garden Equipment  
Engineering Equipment   
Woodworking and Fixing Equipment   
Scaffold Towers, MEWPs and Booms  
Soft Skills 4
Dispute Resolution; Logistics; Legislation Refresher  
Demonstration Techniques; Stock Control and Housekeeping; Basic Payment Procedures; Environmental Issues  
Total 22 Days


NOCN_Cskills Awards Level 2 NVQ Diploma in Hire and Rental Operations.

  • 18 months - Off job modules spread over 12 months, followed by six months' portfolio build and assessment.

Hire Association of Europe - HAE
Contact: Nikki Wyllie

0121 380 4617

  • Midlands.
  • for details of 2019 intake dates.